Navigating services are able to connect public to the information or resources they are looking for.

BC 2-1-1

• Provide information and referral to a broad range of vital resources in BC.
• E.g., housing and shelter, food and necessities, mental health, emergency and crisis, employment and training, disabilities, immigrants and refugees, etc.
• Call 2-1-1 (toll-free)
• https://bc.211.ca/

City of Vancouver 3-1-1

• For any information regarding the city of Vancouver or if you would like to voice concerns.
• E.g., noise complaints, building permit questions, issues on city’s properties, parking tickets, property taxes, leave a voicemail for specific police officer, etc.
• Call 3-1-1 (toll-free)
• https://vancouver.ca/your-government/contact-the-city-of-vancouver.aspx

Healthlink BC 8-1-1

• The health service navigator can help you tosome text
  • Find health information and services across the BC province
  • Connect you directly with a registered nurge, a registered dietitian, a qualified exercise professional, or a pharmacist
• Call 8-1-1 (toll-free)
• 8-1-1 provides translation services on request in more than 130 languages. All you need to do is to state the language you preferred in English after connecting with the health service navigator.
• https://www.healthlinkbc.ca/more/contact-us/8-1-1

Service BC

• Can guide you through Government of British Columbia programs and services.
• Contact: 
  • 1-800-663-7867
  • 1-604-660-2421 (Outside of Canada / USA)
  • Available in over 220 languages
  • Monday to Friday, 7:30 AM to 5 PM Pacific time
  • Closed on BC Statutory holidays
  • When you call, wait for an agent to answer the phone. Then say the name of the language you need support in.
• Text:
  • 1-604-660-2421
  • Can answer simple questions
  • Monday to Friday, 7:30 AM to 5 PM
  • Only in English
  • Standard message and data rates may apply
• For more information, refer to Service BC